Network Architecture, Engineering & Support

Design.  Engineer.  Support.

Our experienced team of network architects have expertise in designing, deploying and supporting service providers’ networks.  From access layer design and methodologies to consumer isolation and authentication, to data centre redundancy and BGP edge network design, we can help.


Our approach to network design and architecture is based around the current requirements and budgets for network deployment and the longevity/upgrade paths required as the network evolves.  Tolerance levels and thresholds for KPIs such as latency and jitter are determined from the start, and we can advise on suitable thresholds for these.

NGA requirements for the network and the requirement/ability of in-house or outsourced support are also considered to ensure the network design will fit in with the day-to-day operations of the ISP.

Our team is experienced in a wide range of network deployment scenarios, from small rural wireless cell sites to redundant data centre integration.  Our routing experts can advise on optimising traffic paths and help look at the pros and cons of different deployment methodologies.

A key role we often play is supporting smaller altnets looking to reduce their backhaul OPEX costs through a data centre presence and NNI connectivity.  We have links with key aggregators and wholesalers in the industry and can help model how this would work.

We can identify the equipment manufactures and mixes best suited for deployment (based on internal skills audits, training availability, MTTF metrics and redundancy levels).  Designs are documented using standard methodologies and designed so that any future architects, support engineers or installers can continue to work with them without support.

As with all network designs, consideration of data security is vital.  We work to recommend simple, practical solutions that are easy to maintain and do not limit or restrict the productivity of your team to support the network.

Non-disclosure agreements can be put in place to protect your deployment plans and commercial data.

  • Network architecture and connectivity options.
  • Routing methodology.
  • Transit and peering paths.
  • Traffic prediction and analysis.
  • Redundancy and service level agreements.
  • Hardware selection.
  • Clear, concise documentation.


Our DBS-checked engineers can assist in the configuration and bench testing of hardware and complete the physical install where required.  Out-of-hours deployment and engineering support are available where required.

We have access to engineers qualified to work at height or at tower sites for installation of radio and remote routing/switch equipment and in confined spaces for below-ground racking.

Throughout deployment stages documentation is key, and we ensure that we both follow and update this as required.


We pride ourselves on our engineers’ troubleshooting skills and broad range of experience. We know first-hand how hard it can be for small altnets to access support when they need it and on their terms.

We can provide remote or on-site support for both core services and remote access layer networks, on either a contractual or one-off basis.  While we do not offer 24/7 support, we can help find solutions that bridge this gap for networks not yet able to run a true 24/7 NOC.


  • Experienced network engineers with strong BGP and OSPF troubleshooting skills.
  • Wireless link specialists.
  • Experience working with a wide range of hardware vendors.
  • Strong troubleshooting skills across the OSI layer from the physical level to the application level.
  • On-site, DBS-checked engineers.